SUPPLY CHAIN

ORDER FULLFILLMENT

  • Warehouse management
  • Inbound
  • Order picking
  • Packing
  • Outbound / shipping
  • RF technologies

 

 

SPARE PART CENTER

  • Management and delivery of aftermarket Spare Parts for Automotive and Technology Customers
  • Engineering response – Supply Chain solution 24x7, local hubs, delivery on demand, full order tracking

SWAP SERVICES

  • Quick replacement of defective units with withdrawal from the stock and express deliveries according to agreed service levels
  • Monitoring of the entire supply chain (Repair Vendor / Customer / Transport)

REPAIR & RETURN

  • RMA tacking for the complete management of logistics processes of repair and return of damaged products
  • Monitoring of the entire supply chain (Repair Vendor / Customer / Transport)

 

W.E.E.E.

  • Management, collection, transport, selection, treatment and waste disposal of electrical and electronic equipment in observance of the DL 151/2005

 

 

LABORATORIES

  • Staging areas dedicated to reworking activities
  • ESD area for technical services
  • Reverse Management for High Value Products
  • Pre-installations of equipment on main machines

CUSTOMER SERVICE

  • After Sales Services h24/7 available in every MLG site – Project for dedicate solution
  • Customer service, Order entry, Call center for technical support (kpi improvement)
  • Customer Survey: Marketing Research on trends products

RFID

  • Development, Test and implementation of advanced technology for specific customer’s needs

 

 

 

 

CROSS DOCKING

  • Products' collection from EDC and suburban domestic distribution; order management, customs clearing and customized kitting

 

 

 

 

IN-NIGHT DELIVERY

  • Evening pick-up and deliveries to technicians either to private residence or car boots (key car available)

 

 

 

 

 

TECHNICAL COURIER

  • Delivery, installation, removal and disposal of technology equipment, plug & play accessories and end-user training
  • Customer contact center and help desk service, inspections, customized packaging and staging activities

HOME DELIVERY

  • Delivery of Appliances
  • 2 men deliveries and vehicles equipped with tail lift
  • Track and Trace
  • Booking Management
  • Home inspections
  • Dedicated Customer Service